"A phenomenon occurs when knowledgeable, involved people come together and think together. They create a kind of collective knowing."

—Dr. Donna M. Robbins

"New Strategies for Managing Complex Projects"
by Dr. Donna M. Robbins
February 2000
PMNetwork Magazine*
The Professional Magazine of the Project Management Institute

Project managers today are working in an environment of reduced resources, intense speed and constant change. They're expected to make decisions faster, with less data. In the past, they could rely on their technical expertise and experience to make good decisions. But today's projects are different; they often involve such intricate stakeholder interdependencies and complexities that no one person can know them all. The project manager faced with this overwhelming level of interconnections is probably working in a complex system where expertise and experience may not be enough.

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*This material is reprinted with permission of the Project Management Institute Headquarters, Four Campus Boulevard, Newtown Square, PA 19073-3299 USA. Phone: (610) 356-4600, Fax: (610) 356-4647. Project Management Institute (PMI) is the world's leading project management association with over 70,000 members worldwide. For further information contact PMI Headquarters at (610) 356-4600 or visit the web site at www.pmi.org.

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